Shipping policy

Orders are processed and picked up between 3 PM to 5 PM Eastern Time, Monday to Friday. It typically takes one business day to process an order. Shipping times may vary depending on your location and choice of shipping service.

Free Shipping Policy Orders that qualify for free shipping are sent via Canada Post Expedited Parcel. To qualify for free shipping, your order subtotal (after discounts but before taxes) must exceed $200 CAD on applicable products. Please note that specific product categories may have different thresholds for free shipping eligibility.

Shipping & Transit Time Estimated shipping times can be influenced by several factors, including:

  • Your choice of delivery service (Expedited Shipping, Xpresspost, etc.)

  • Your location (all orders are shipped from our warehouse in Midland, Ontario)

  • The day the order was placed (some couriers do not operate on weekends)

  • Weather conditions

  • Acts of Nature (natural hazards and unavoidable occurrences outside of our control: earthquakes, wildfires, floods, etc.)

  • Holidays

Please refer to the courier’s estimated shipping times for more precise delivery details.

Once your order is placed, the courier will provide an estimated delivery date. As this is only an estimate, actual delivery times may vary.

Credit Card Payments If paying by credit card, please ensure that the billing or shipping address matches the address associated with your card. Mismatched information may trigger our credit verification system and delay your order.

For gift orders, you may need to contact your credit card provider to authorize the shipping address.

Shipping & Missing Package Policy Shipments lost in transit or damaged: Once a package leaves the Northern Forge Distribution facility and a tracking number is provided, the package becomes the responsibility of the specified courier. Delays or errors caused by courier companies are beyond our control. To protect our customers, we offer automatic insurance of up to $100 for trackable shipments.

If your shipment is delayed, lost, or damaged:

  1. Confirm that the package has not been accepted by a concierge, roommate, or family member.

  2. Double-check the estimated shipping time provided by the courier, and look for any delay notices.

  3. If the package is confirmed missing, contact our Customer Service team via email at info@northernforge.ca with your order number.

Once an investigation is initiated, a confirmation notice will be sent to you by our Customer Service team. The courier may contact you directly to verify the missing package. Please note that courier investigations may take up to 5 business days, or longer in complex cases. We must wait for the investigation to conclude before we can resend or refund your order for insurance purposes.

Thank you for choosing Northern Forge Distribution. We appreciate your business and are committed to providing high-quality products and reliable service.